Creating your account
In order to create your account:
1. Click on “Sign up” on the upper right corner of your screen.
2. Fill in the form.
3. Click on submit.
4. Confirm your account by clicking on the link received with your validation e-mail.
In order to create your account:
1. Click on “Sign up” on the upper right corner of your screen.
2. Fill in the form.
3. Click on submit.
4. Confirm your account by clicking on the link received with your validation e-mail.
You want to rent an equipment on vr-bnb.com but have no clue where to get started? It is actually quite simple! Define for yourself:
1. What you want to do
2. What you want to visualize
3. Where you want to do it
Once it is done, send an e-mail to contact@vr-bnb.com with that information and the area within which you are eager to rent an equipment.
Leasing your virtual/augmented reality equipment through vr-bnb.com is quite simple:
1. Create your listing
2. Fill in your banking detail in your profile in order to receive upcoming payments
3. Send your legal documents as a reply to our coordinator’s e-mail
In order to fulfil legal obligations with regard to the KYC (Know Your Customer) regulations active in the European Union, the United Kingdom, Canada, the United States of America, India, and more, you will be contacted by our coordinator. If not, please send the following documents to contact@vr-bnb.com :
• A copy of your ID or Passport (front and back)
• A certified article of association: formal memorandum stated by the entrepreneurs, in which the following information is mentioned: business name, activity, registered address, shareholding…
• A registration proof: an extract from the Company Register issued within the last three months
• A Shareholder declaration (we are able to provide the required document to fill in on request)
If you are having trouble getting in touch with the room owner, you may contact us in order to find a solution. Nonetheless, keep in mind that room owners are professionals like you and might be on the move or simply busy. As such, we advise to wait about three days before contacting us.
Your first action should consist in contacting the equipment owner. If you notice that something is missing, does not work or does not correspond to what you expected based on the listing, please refer to the person present when you arrive at yoour booking. Identifying and discussing this matter directly with the equipment owner is the quickest way to ensure you get what you asked for and therefore continue your session as planned.
If the owner of the room had indicated the presence of elements that are not actually there and is unable to provide them, you may open a litigation through vr-bnb. To do so:
1. Go to "Dashboard"
2. Under "My Bookings" select "See my bookings"
3. Click on the relevant booking, then on "open a dispute" and fill in the form
If these shortcomings do not allow you to perform your session, you may contact us in order for us to assist you as much as possible in finding an alternative solution and equipment.
If the equipment owner cancels your booking, several options are available:
1.If the cancellation occurs less than one week before the day of rental, please get in touch with us in order to find an alternative.
2. If the cancellation occurs more than one week before the day of rental, you will be able to rent another room in your area.
For your information: when the equipment owner cancels your booking, you are fully refunded.
In case of an issue during the session we advise to contact the room owner first in order to solve the issue. If the problem cannot be solved by the room owner and no agreement is found, you may contact us in order to find a solution.
In case of an issue during the session we advise to contact the room owner first in order to solve the issue. If the problem cannot be solved by the room owner, you may contact us in order to find a solution.
How can I report an issue after the session?
In order to report an issue after the session:
1. Go to your dashboard by cliquant on your profile (at the right end corner of your screen)
2. Go to “Manage my listings”
3. Select the relevant listing
4. Click on “open dispute” and fill in the form
N.B. : the payment will be blocked until a solution is found.
As soon as the equipment owner has accepted your request, you will be notified by e-mail.
The payment will only be processed and withdrawn from your account once the equipment owner has confirmed your booking.
The equipment owner will recieve the payment 7 days after the rent if no litigation has been opened.
During the booking process, a confirmation e-mail is automatically sent to the e-mail adress used to create your account. If you did not recieve a confirmation, please:
1. Make sure that the e-mail adress used for your account is correct by clicking on your profile (upper right corner of your screen) and clicking on "Edit my account"
2. Check your spam/junk mail
If you still don't find your e-mail notification, please contact us: http://demo.vr-bnb.com/en/contact
The main requirement to be able to book on vr-bnb includes being a professional, and booking equipment for professional purposes.
In order to be able to book on vr-bnb, you are required to fill the following information in your personal profile (accessible by clicking on your profile in the right end corner of the screen and then on "edit my account"):
1. Your first and last name
2. Your birth date
3. Your full adress
4. A profile picture
5. A telephone number
N.B.: the adress used to create your account, will be the adress to which your notifications will be sent.
In order to prepare your rental, contact the equipment owner in order to organize your arrival at their premises and the booking. Before the reservation begins, send a message to the equipment owner to hear about the practicalities involved in the booking. The use of messaging on vr-bnb allows you to get in touch with each other in order to define that.
Please be aware that the vr-bnb team has access to these messages and can therefore refer to them in the event of a dispute.
You can find all information about your reservation (time, date, price ...) in the confirmation e-mail as well as on your "Dashboard" under "My listings".
You may try to contact the User if he/she didn't get in touch with you yet through the vr-bnb messaging tool in order to have more details about the purpose of his/her booking. If the purpose does not match with your requirements or your equipment's use, you may reject the request.
Once you agree and ensured the purpose matches your requirements, you may either accept or reject the booking request at the date and time required OR suggest an alternative booking date or time.
In order to pay for a booking:
1. Chose the room you want to rent
2. Go to “book”
3. Chose the date and time you wish to book the room at
4. Fill in your payment information (this step consists in checking you solvability, there will be no withdrawal)
5. Validate your booking
The money is withdrawn for your account only once the reservation is accepted by the room owner. The room owner will receive the payment 7 days after the session if no dispute is opened.
The money is only withdrawn once the room owner accepts your booking request. Your payment will be transferred to the equipment owner 7 days after your booking day if no dispute is opened
At present time, any payment on vr-bnb occurs in Euros (€). Other currency are under development and will be accessible very soon.
Once the equipment owner accepts your booking, a confirmation is sent on your e-mail address summarizing the information related to your booking.
You may check for the information relating to your booking on vr-bnb.
To do so :
1. Go to your Dashboard (click on your profile, in the right top end of your screen)
2. Under “I am a renter” click on “scheduled bookings”
No, if the equipment owner cancels your booking, your payment will be reimbursed.
If your booking request is denied or expires, the amount due for the reservation is not withdrawn. You may request another time slot to the owner or book another equipment.
We request equipment owners to answer booking requests within 5 days. If no answers is sent within 5 days the booking request is automatically denied.
In order to send a booking request:
1. Sign in with your account or create one if you don’t have one yet
2. Chose the equipment you want to book
3. Click on “book”
4. Fill in your payment information (please note that no money will be withdrawn until your reservation is accepted, this step is to ensure the solvability of your bank account)
5. Confirm your booking
6. The request is sent to the equipment owner and you will receive a confirmation by e-mail as soon as it is accepted
In order to withdraw a booking confirmation sent to a user:
1. Sign into your account
2. Go in your Dashboard (right click on your profile in the upper right corner of your screen)
3. In the section “I am a renter”, go to “Scheduled bookings”
4. You may cancel a reservation there
In order to deactivate your account, please send an e-mail to contact@vr-bnb.com.
Every ongoing booking request will be automatically canceled as a consequence.
When you create your listing, you have the ability to create it in two languages: English and French.
The translation of your listing is not automated. If you want your listing to be available in both languages, you have to do the translation yourself.
Under “Description”, on top of your screen, you can switch from English to French, and as such create your listing in both languages.
You can do so at any time by:
1. Clicking on your profile (upper right corner of your page)
2. Click on “Edit my account”
3. Change the fields you want to update and finish by clicking on “Save”
In order to reactivate your vr-bnb account, please contact us by mail at contact@vr-bnb.com
Before canceling a booking, we recommend checking the cancellation policy to see if you can claim a refund.
To cancel:
1. Go to your "Dashboard"
2. Under the section "MY BOOKINGS" corresponding to "I'm a guest", delete your reservation
4. Click on "Cancel" and fill in the cancellation form
If the renter announces that the room you booked is no longer available, two options are available to you:
1. Select another date to reserve the same room
2. Contact us in order to find another room available the same day near your location
If you have already paid for this room you will be fully refunded.
Please refer to the cancelation policy available in the terms and conditions in order to check whether you can claim a refund on your cancelation
The refund, if relevant to your situation, is automatic once a reservation is canceled.
You can modify your booking as follow :
1. Log in to your account
2. Access your dashboard by clicking on your profile (at the top of your screen)
3. Under the section "MY BOOKINGS", cancel the booking request you sent
4. Make a new booking request
Cancellation conditions vary depending on the time between cancellation and the rental day of the room.
A room owner can cancel up to 48 hours before the rental date of the room.
A buyer can cancel up to 24 hours before the rental date of the room. Nevertheless, the refund is total only if the cancellation is made at the latest one week before the rental day of the room.
Details of cancellation conditions are available in the terms of use.
You can modify your pending booking as follow :
1. Log in to your account
2. Access your dashboard by clicking on your profile (at the top of your screen)
3. Under the section "MY BOOKINGS", cancel the booking request you sent
4. Make a new booking request
In order to access the cancellation penalties, please refer to our general conditions of use and our general conditions of sale.
If you are a room owner, cancel a booking as follows :
1. Log in to your account
2. Go to your "Dashboard" by clicking on your profile (at the top of the screen)
3. In the "Bookings in progress" section, cancel the booking request you have received
If you are a guest, cancel your booking as follows :
1. Log in to your account
2. Go to your "Dashboard" by clicking on your profile (at the top of the screen)
3. In the "MY BOOKINGS" section, cancel the booking request you sent